rosinettitiling.com provides tiling, bathroom and kitchen tiling, natural stone installation, tile replacement, and related material supply services within the UK. These terms outline the standard procedures for client inquiries, project confirmation, payment, scheduling, and material delivery.
- Service Inquiries and Booking
Clients may contact us via rosinettitiling.com to submit details regarding the project address, required services, work areas, material needs, and preferred timing. We typically respond to inquiries within 1–2 business days, though response times may vary based on inquiry volume and project complexity.
A booking request does not constitute a confirmed order. We must assess project requirements, site conditions, material availability, and staff scheduling to determine whether we can undertake the project.
- Quotation and Project Confirmation
Upon receiving project details, we will provide a quotation based on specific needs. Further communication, a site visit, or confirmation of material specifications may be required.
Quotations will clearly outline the scope of work, material costs, estimated duration, payment arrangements, and any exclusions. Once the client confirms the quotation and terms, the order and booking schedule are finalized.
Any additional work or changes to materials not mutually agreed upon may require a revised quotation and adjustments to the schedule.
- Payment Methods and Booking Confirmation
This website operates on a one-off sales model and does not offer automatic renewal services without the client’s explicit consent.
Depending on the project schedule, clients may be required to pay an agreed initial deposit to confirm the booking, schedule the work, or procure materials. Remaining balances are payable according to project milestones agreed upon by both parties.
All payment amounts, due dates, and the corresponding services or materials will be clearly stated prior to payment. The booking becomes official only after the client completes the agreed payment and receives confirmation of the order or booking.
- Scheduling and Project Progress
Following order confirmation, we will coordinate with the client regarding the estimated start date, working hours, and completion date. The actual duration depends on project size, complexity, material availability, site conditions, and the agreed scope of work.
In the event of material delays, unsuitable site conditions, unforeseen construction issues, or other reasonable causes, we will notify the client as soon as possible to arrange a revised schedule. Any project timeline is an estimate; unless explicitly agreed upon in writing by both parties, it does not constitute an unconditional, fixed guarantee of completion.
- Material Supply and Delivery Process
For orders involving tiles, natural stone, and related materials, the delivery process is generally as follows:
Requirement Confirmation: Confirm material type, specifications, quantity, delivery address, and relevant requirements.
Quote Confirmation: Inform the customer of material prices, applicable delivery fees, and estimated delivery times.
Order and Payment: Once the customer confirms the order and payment terms, payment is to be made as agreed.
Stock Preparation and Scheduling: Prepare materials based on inventory and supplier schedules, and coordinate the appropriate delivery method.
Delivery and Inspection: Upon delivery, the customer should promptly inspect the materials for quantity, specifications, and visible transit damage. If issues are found, please provide order details and relevant photos via email as soon as possible so we can address the matter.
Material delivery times vary based on inventory, suppliers, delivery distance, and carrier schedules. Specific estimated times will be provided upon order confirmation; we will communicate promptly if delivery cannot proceed as originally planned.
- Customer Cooperation
Customers must ensure the provision of accurate project addresses, contact information, and construction requirements, and provide reasonable site access at the agreed-upon times. Customers are also expected to timely confirm material selections, design details, and any necessary project changes.
If delays occur due to lack of site access, last-minute changes to requirements by the customer, or other reasons attributable to the customer, both parties will negotiate adjustments to appointments and subsequent arrangements.
- Appointment Changes, Cancellations, and Refunds
Please contact us via email as early as possible if you need to change or cancel an appointment. We will process such requests based on project progress, material procurement status, work already completed, and the terms agreed upon by both parties.
Refunds, cancellation fees, and the handling of purchased materials will be determined in accordance with applicable laws, the terms of the order, and the actual status of performance. Any cancellation fees or non-refundable conditions must be clearly communicated to the customer prior to payment and must not infringe upon the rights consumers are entitled to by law.