Welcome to the rosinettitiling.com FAQ center. Here, we have compiled frequently asked questions regarding tiling, bathroom and kitchen tiling, natural stone installation, material supply, booking, payment, and refunds. Please feel free to contact us via email if you require further assistance.
- What services does rosinettitiling.com offer?
We provide floor and wall tiling, bathroom and kitchen tiling, natural stone installation, mosaic tiling, shower area tiling, old tile replacement, and the supply of related tile and stone materials across the UK.
The specific scope of service is determined based on project requirements, site conditions, and the quote confirmed by both parties.
- How do I request a service or get a quote?
You can contact us via rosinettitiling.com and provide details such as the project address, required services, areas to be tiled, and material needs. We will discuss the project scope, estimated timeline, and associated costs based on your specific situation and provide a quote.
- Does the order become effective immediately after submitting a booking request?
A booking request does not constitute a confirmed order. We first verify project requirements, scheduling, and material availability. The booking or order becomes official only after both parties have confirmed the quote, scope of service, and payment terms.
- Are the prices on the website final?
If the prices listed on the website are for reference only, the final cost will be determined based on project area, installation complexity, material selection, site conditions, and the work involved. We will clarify the confirmed price and scope of service before the customer makes a payment.
- How do I make a payment?
Customers can complete transactions using the payment methods specified in the order. Depending on the project arrangement, an initial booking deposit may be required, or payments may be made in stages based on agreed-upon project milestones. Specific amounts, payment schedules, and the corresponding services will be outlined prior to payment.
- Do you offer subscription or automatic renewal services?
No. We operate on a one-off sales model and do not automatically charge recurring subscription fees without the customer’s explicit consent. Staged payments apply only to project payment schedules agreed upon by both parties.
- How long does the installation take?
The duration of the work depends on the project area, installation complexity, material availability, and site conditions. We will discuss the estimated start date and project duration when confirming the order. In the event of material delays or other unforeseen circumstances, we will notify the customer as soon as possible and discuss any necessary adjustments.
- How are tile and natural stone materials delivered?
Once material specifications, quantities, prices, and delivery addresses are confirmed and payment is made as agreed, we will process the order based on stock and supply availability. The estimated delivery time will be provided upon order confirmation. Specific delivery arrangements may vary depending on material supply and carrier conditions.
- Can I cancel an appointment or request a refund?
You may submit a request for cancellation or a refund. Please email projects@rosinettitiling.com with your order number, payment details, and the reason for your request. We will review the request based on the order status, work completed, material procurement status, mutually agreed terms, and applicable laws. Customers’ statutory rights regarding cancellation and refunds are not restricted by the terms of this website.
- How long does a refund take?
Upon receipt of a complete request, we typically respond with the outcome within 3–5 business days. Once a refund is approved and initiated, it usually takes 5–10 business days for the funds to appear in the original payment account; the actual timeframe depends on the bank and payment service provider. We will comply with any timeframes mandated by applicable law.
- What should I do if materials are damaged or the order is incorrect?
Please contact us via email as soon as possible, providing your order number, a description of the issue, and relevant photos. We will verify the order and delivery details and provide an appropriate resolution based on the specific circumstances and applicable laws.