Welcome to rosinettitiling.com. We provide services including tiling, wall and floor tiling, bathroom and kitchen tiling, natural stone installation, tile replacement, and the supply of related materials. By accessing or using this website, you agree to be bound by the following Terms of Service.
- Scope of Services
This website is used to showcase our services, receive customer inquiries, provide project quotes, and arrange orders for services or materials. The specific scope of services, material specifications, pricing, estimated timelines, and other requirements are governed by the quote, order, or written agreement confirmed by both parties.
- Pricing and One-Time Payment
Where prices displayed on the website are estimates, the final cost is determined by the confirmed quote. Unless otherwise expressly agreed in the order, the products and services offered on the website are sold on a one-time basis and do not involve automatic renewals or recurring subscription services.
Depending on the project schedule, payments may include an upfront deposit upon order confirmation and staged payments agreed upon in advance. All payment amounts, schedules, and the corresponding services or materials will be clearly explained to the customer prior to payment. Staged payments form part of the confirmed total project cost and are not to be considered undisclosed additional fees.
Customers must complete transactions using the valid payment methods provided on the website. Online payments may be processed by third-party services such as Stripe, and such payment processes are subject to the respective service provider’s terms and conditions.
- Order Confirmation, Cancellation, and Refunds
Once the customer confirms the quote and completes the agreed payment, we will prepare the order for services or materials in accordance with the agreed arrangements.
To cancel an order, adjust the installation schedule, or request a refund, please contact us promptly via email. Eligibility for refunds, refundable amounts, and processing methods will be determined based on applicable laws, the terms of the confirmed order, and the actual status of performance.
Any cancellation fees or non-refundable charges will be clearly disclosed to the customer prior to payment and shall not infringe upon consumer rights guaranteed by applicable law. Eligible refunds will be processed in accordance with applicable regulations and relevant payment processing procedures.
- Intellectual Property
Unless otherwise stated, the intellectual property rights regarding the text, page design, graphics, logos, photographs, and other original content on the rosinettitiling.com website belong to the rightful owners and are protected by applicable laws.
You may not reproduce, republish, distribute, modify, sell, or use such content for commercial purposes without the prior written permission of the rights holder, except as permitted by law.
Intellectual property rights for project photos, design materials, or other content provided by the client remain with the original rights holder. Clients must ensure they have the authority to provide such materials to us and to authorize our use of them to the extent necessary for providing quotations, assessing projects, and fulfilling related services.
- Acceptable Use and Prohibited Conduct
You may use this website for legitimate service inquiries, project quotation requests, material procurement, and other standard business purposes.
You may not:
Use the website to engage in fraudulent or illegal activities, or to infringe upon the rights of others.
Submit false orders, false payment information, or misleading materials.
Access the website without authorization, interfere with its operation, or attempt to compromise its security.
Upload malicious code, spam, or other harmful content.
Copy or misuse website content, logos, or intellectual property without permission.
In the event of a violation of these terms, we may restrict or suspend access, cancel unfulfilled orders, and report the matter to relevant authorities as necessary. Any such actions shall comply with applicable laws and consumer protection requirements.
- Service Quality and Limitation of Liability
We will fulfill our obligations in accordance with the mutually confirmed scope of service and applicable laws. Clients are required to provide accurate project details, property information, and reasonable working conditions, as well as to timely confirm material selections and project schedules.
We accept liability for delays or losses caused by inaccurate information provided by the client, third-party actions, or events beyond our reasonable control, to the extent permitted by applicable law.
These terms do not exclude or limit liability that cannot be excluded or limited by law, including consumer rights under applicable laws, liability arising from fraud, or liability for personal injury that cannot be limited by law. For other liabilities that may be limited by law, the scope of such liability shall be determined by applicable laws and the terms of the relevant order.
- Dispute Resolution
If you have any questions regarding the services, payments, orders, or refunds, please contact us via email first so that we may attempt to resolve the dispute through consultation.
If the dispute cannot be resolved through consultation, either party may seek assistance through consumer complaint channels, mediation services, or courts of competent jurisdiction, in accordance with applicable laws. No dispute resolution arrangement shall affect the rights to which consumers are entitled by law.
- Governing Law
These Terms of Service are governed by the laws applicable to relevant transactions in the United Kingdom and shall be interpreted in conjunction with the laws of the location where the transaction takes place and applicable consumer protection laws. These terms do not affect any additional rights granted to consumers by mandatory laws.
- Updates to Terms
We may update these Terms of Service due to business adjustments or legal requirements. Updated versions will be published on rosinettitiling.com. Such updates shall not retroactively deprive customers of rights they have already legally acquired.